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FAQ

Top Questions : Registration, Account, Ordering, Payment, Shipping etc.

53
others
Notice for Customs (Foods)
    A :

    Each country has different regulations for the importation of the food related items.

    Countries that prohibit importation of the food related items are: Australia, Austria, Brunei, Czech Republic, Denmark, Mongolia, Netherlands, Swiss, Switzerland, Thailand, Turkey, and Ukraine.

     

    Countries with strict regulations are: Canada, Philippines, Taiwan, Germany, Vietnam, Sweden.

    Therefore please be advised upon purchasing food related items.

     

    For more details, please contact the Custom of the country you are residing in.

     


52
others
Optimized internet browser for OWN8PM; having a problem with page.
    A :

    OWN8PM service is designed to work with the Microsoft Internet Explorer9.0~10.0, on Windows 10.


       


    If you already use Internet Explorer, please be advised that you need to deactivate the pop-up blocker by clicking Tools > Pop-up blocker > off.


     


    Some functions and features you use on other internet browsers (such as Chrome, Firefox, Safari, Opera and etc.) may not work.


     


    Therefore, we recommend you use the IE browser to make sure our service display quickly without causing troubles.


     


    If you already use the Internet Explorer, please go to Tools > Internet options > See the second sector > Click delete > Delete cookies, cashes, data, etc > restart your computer, and try again.


     


    Otherwise, it may occur temporarily, in that case, we would like you to re-try to do it after a few hours.


     


    If you are already using Microsoft Internet Explorer and it does not work even though you tried after several hours,


     


    We hope that you could send us the screenshots which you find are related to the matter. (photos of every step till the error occurs are highly required.)


51
others
What is duty(import tax)?
    A :

    *Custom import tax

     

    The import tax is applied upon the items going through the Customs.

     

    The tax is a system to protect domestic industry and economy.

     

    For domestic (South Korea) residents importing item from overseas with the prices over 150 USD

    (fees include product fee + delivery fee + insurance fee), the import tax is levied.

     

    Normally for standard clothing, import tax of 13% and additional tax of 10% needs to be paid for the item to pass through Customs.

     

    Example) For purchased clothing

    Custom import fee: Total purchase price X 13%

    Additional tax: (Total purchase price + Import fee) X 10%


50
others
Notice for customs (International Shopping)
    A :

    For international shipping, depending on the country’s Customs, the Custom tax may occur.

    Please be noted that the tax incurred from the Customs will need to be paid by the customer who have ordered the item.

     

    For more details, please contact the Custom of the country you are residing in.


49
Account
How can I check my Points?
48
Account
What is Point?
    A :

     Point is a point which can be saved through purchasing and events on OWN8PM.

     

    You can use your points by joining for some events and exchanging them into some coupons.

     



     

    point is available for 2 years from the deposited date and the earned points by event will be expired on the due date according to the event rule.


47
Account
How do I use points?
    A :

    To purchase orders with points.

     

    You may do so by using the 'Apply' button after selecting smile cash as the payment method from the payment page.

     

    If the smile cash is less than the required amount, additional payment can be made with other payment methods.

    (Credit card, Online banking, PayPal, Alipay).

     

    If the coupon for a specific payment has been applied, then the smile cash will not be displayed since it cannot be used.


46
Payment
What are the payment methods available?
    A :
    What are the payment methods available?

    1. Credit Card issued in overseas


    - Visa, Master, UnionPay, JCB, AMEX

     

    2. Credit card issued in Korea / Debit Card

     

    3. PayPal


    - PayPal : Available on both Gmarket English site and Chinese site.


    For some customers that may be curious about AliPay, please be advised that this payment method is available on Gmarket Chinese site only.

     

    4. Wire Transfer(Gmarket Private Account) / Smile Cash


    - Wire Transfer : You need to make a deposit to Gaccount of your own after placing an order with this payment option.


    - Smile Cash : Smile Cash is the cash amount which can be checked from Gaccount. If you have some amount in your Gaccount, you can use the amount when paying for an order.


45
Payment
What is ISP(Internet Secure Payment) service of credit card?
    A :

    ISP is the system for Internet Secure Payment provided by KB, BC card and the debit card by Jeochuk bank.

    ISP needs to be downladed only once.

     

    *For payment exceeded 300 USD, you will be required for verification via bank certificate file (공인인증서)

     

    For more details, please contact your credit card company.


44
Payment
How can I check my deposit details?
43
Payment
I want to pay with PayPal.
    A :

    PayPal is one of the payment methods,

    If you don’t have the foreign credit card, you may process the payment with your Paypal.

    You may use PayPal in Gmarket once you register the account at www.paypal.com.

     

    If you have pop-up message such as expense limitation etc. please request the increase in balance with your own8pm ID and Paypal ID to our customer service.


42
Payment
Which currencies are available for payment?
    A :
    Which currencies are available for payment?

    You may select a currency you'd like to pay among the list below :

    KRW(Korea), RMB(China), USD(USA), NZD(New Zealand), HKD(Hong Kong), SGD(Singapore) via VISA/MASTER/JCB only.

     

    *Please follow the payment process as below picture


    2.Select Currency, Enter Information of Credit card and Click Submit button

    (Only VISA/MASTER/JCB available to choose Currency)


    3.Check Currency information 


    4. Payment Completed

41
Payment
I want to know what I have bought.
40
Payment
What is Safety Click service on credit card?
    A :

    Safety click service is the system for Internet Secure Payment provided by Hyundai, Shinhan, Lotte, Samsung, City, KEB, HanaSK card.

    This program only need to be downladed once.

     

    *For payment exceeded 300 USD, you will be required for verification via bank certificate file (공인인증서)

     

    For more details, please contact your credit card company.


39
Cancellation
Notice for Customs (Foods)
    A :

    Each country has different regulations for the importation of the food related items.

    Countries that prohibit importation of the food related items are: Australia, Austria, Brunei, Czech Republic, Denmark, Mongolia, Netherlands, Swiss, Switzerland, Thailand, Turkey, and Ukraine.

     

    Countries with strict regulations are: Canada, Philippines, Taiwan, Germany, Vietnam, Sweden.

    Therefore please be advised upon purchasing food related items.

     

    For more details, please contact the Custom of the country you are residing in.


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