Combining shipments is available to be applied only if the delivery status of at least one of purchased orders includes 'Preparing for shipment' or 'Shipped to warehouse', where not all the items in your shipment has been confirmed at the warehouse.
Even though you ordered items from several sellers, you can apply for combining shipments under the conditions if met.
※ Conditions for combining shipments:
1. All the delivery information of the shipments that you would like to combine must be the same.
- The content including upper and lower case letters as well as digits or punctuation of the addresses and contact numbers should be exactly the same.
- Total quantities of products in a shipment should not exceed 30, and the weight of a shipment should be under 30kg when more than two shipments are combined.
2. Applying ‘Combine International Shipping service’ can be done only once and you cannot return it to the original condition once shipments are combined.
- Once payment for orders is completed, you are no longer allowed to add more items to the existing shipment. So if you want more items to be delivered together, you are able to request for newly purchased orders to be combined with the originally purchased ones.
3. The shipments that are going to be combined together should have been requested via the same delivery services.
- However, if you are planning to make orders that are to be shipped to China through SF Express, you are not allowed to have a bundle of items by the local custom regulations, which can also affect when you wish to combine shipments.
4. When all the items arrive at the warehouse of ROSA DE SHARON located in Korea and get confirmed completely, it is not available for combining shipments to be applied.
※ Please be noted that combining international shipments can only be done ONCE and can not be restored.
