Each country has different regulations for the importation of the food related items.

Countries that prohibit importation of the food related items are: Australia, Austria, Brunei, Czech Republic, Denmark, Mongolia, Netherlands, Swiss, Switzerland, Thailand, Turkey, and Ukraine.

Countries with strict regulations are: Canada, Philippines, Taiwan, Germany, Vietnam, Sweden.

Therefore please be advised upon purchasing food related items.

For more details, please contact the Custom of the country you are residing in.

*Custom import tax

The import tax is applied upon the items going through the Customs.

The tax is a system to protect domestic industry and economy.

For domestic (South Korea) residents importing item from overseas with the prices over 150 USD

(fees include product fee + delivery fee + insurance fee), the import tax is levied.

Normally for standard clothing, import tax of 13% and additional tax of 10% needs to be paid for the item to pass through Customs.

Example) For purchased clothing

Custom import fee: Total purchase price X 13%

Additional tax: (Total purchase price + Import fee) X 10%

For international shipping, depending on the country’s Customs, the Custom tax may occur.

Please be noted that the tax incurred from the Customs will need to be paid by the customer who have ordered the item.

For more details, please contact the Custom of the country you are residing in.

My orders got cancelled automatically. (in regard to the orders made by PayPal)

When you try to make a purchase with PayPal, some issue could occur temporarily within your PayPal account when processing a transaction due to the unstable connection between PayPal and own8pm transaction.

Cancellation can be caused due to your Hardware Compatibility issue or an error during the process of PayPal-own8pm  transaction.

In this case, since such temporary issue occurs while it is processing the transaction, payment may not be successful, which means that there would be no money actually paid to any transaction.

So, please try make a new purchase after a few minutes.

(However, if the payment failure/cancellation by PayPal keeps on happening, then the situation can be in a different issue. So then you can contact us by leaving an inquiry on Rosa de sharon site for detailed information.

For your reference, please regard the FAQ in Cancellation >Why were my orders cancelled without any notification?  if you are in the case.

If you tried to make a purchase with credit card or PayPal that has not been verified from our side, your orders can get inevitably cancelled and refunded automatically.

For your shopping on own8pm  without any problem, you need to get your payment method verified.

So please send an email to the email address below with some required informations (your name, own8pm  ID and your contact number).

own8pm@gmail.com

Information about refund for each payment method is stated below.

1. Credit card

 - The amount paid with credit card issued in Korea will be made back to the card within 3-5 business days.

- The amount paid with credit card issued in overseas country will be made back to the card within 7-15 business days.

- The credit card refund can be checked within the same month or from the next month’s credit card statement for some cases. (Please contact your credit card issuer to learn about the refund amount once the refund process is completed from our system.)

2. PayPal

The refunded amount will be checked within 20-30 business days.

* Requesting for an exchange is available only for those who live in Korea; who had the shipping domestically and have the item still in Korea.

The delivery status shown as 'Preparing for shipment' can be seen either when the item has not been sent out yet or when the delivery has just started.

However, if you see the 'Return'/'Exchange' button right next to the delivery status, it could mean that the seller has just dispatched the item, which means that there could be a delivery fee if you are to make a return or an exchange request.

In order to make a return or an exchange, please follow the steps below.

▶ My Account > Order History and click on the 'Return'/'Exchange' button.

1. You need to make an exchange request within 7 days from the date you received the item.

2. Delivery fee for exchange will be required unless the item delivered is defective/damaged or incorrect.

Exceptionally, once you open the box which has value of commodities by itself, exchange could be difficult.

3. Household Appliances, edibles, furnitures, direct import items, CD/DVD/Books may not be eligible for return/exchange due to the item’s speciality. You need to contact the seller first before making the request of return/exchange.

The return / exchange processes are different for domestic and international delivery

For domestic deliveries,

1. The refund/exchanges are only available within 7 days after receiving the item.

  ▶ My Account > Order History > Click Request return/exchange

2. The round trip delivery fee will apply unless the item delivered is incorrect or defective.

3. Opened items may not be eligible for return/exchange.

4. Household Appliances, edibles, furnitures, direct import items, CD/DVD/Books may not be eligible for return/exchange

    due to the item’s speciality. The return/exchange is only available after consulting with the seller.

For international deliveries,

1. The return/exchange is not possible unless the item is defective or incorrectly delivered.

2. In cases of defective or incorrect delivery

Please contact our customer service center with the following photos :

- Photo of the item as you have received it from the box

- Photo of the bar code labels attached on the boxes

  (The label attached has transaction number, number of items and name of the item)

- Photo of EMS label

You can request for cancellation of an order which is in the statuses as 'Require payment', 'Waiting for Payment', 'Payment Completed', 'Not yet Shipped' or 'Preparing for shipment'.

For your reference, until the 'Not yet Shipped' status, you may be able to get a prompt refund as soon as cancellation request is confirmed.

However, once the seller of the item checks the order in their system which can show with the 'Preparing for shipment' delivery status, then you may need to be in contact with the seller to complete the cancellation request as there could be a chance for the item to has already been dispatched which would require you to pay for delivery fee for a return.

In order to make a cancellation, please follow the steps below.

▶ My Account > Order History and click on the 'Cancel' button.