Notice for exchange, return and refund

* Requesting for an exchange is available only for those who live in Korea; who had the shipping domestically and have the item still in Korea.

The delivery status shown as 'Preparing for shipment' can be seen either when the item has not been sent out yet or when the delivery has just started.

However, if you see the 'Return'/'Exchange' button right next to the delivery status, it could mean that the seller has just dispatched the item, which means that there could be a delivery fee if you are to make a return or an exchange request.

In order to make a return or an exchange, please follow the steps below.

▶ My Account > Order History and click on the 'Return'/'Exchange' button.

1. You need to make an exchange request within 7 days from the date you received the item.

2. Delivery fee for exchange will be required unless the item delivered is defective/damaged or incorrect.

Exceptionally, once you open the box which has value of commodities by itself, exchange could be difficult.

3. Household Appliances, edibles, furnitures, direct import items, CD/DVD/Books may not be eligible for return/exchange due to the item’s speciality. You need to contact the seller first before making the request of return/exchange.