How do I return or exchange an item?

The return / exchange processes are different for domestic and international delivery

For domestic deliveries,

1. The refund/exchanges are only available within 7 days after receiving the item.

  ▶ My Account > Order History > Click Request return/exchange

2. The round trip delivery fee will apply unless the item delivered is incorrect or defective.

3. Opened items may not be eligible for return/exchange.

4. Household Appliances, edibles, furnitures, direct import items, CD/DVD/Books may not be eligible for return/exchange

    due to the item’s speciality. The return/exchange is only available after consulting with the seller.

For international deliveries,

1. The return/exchange is not possible unless the item is defective or incorrectly delivered.

2. In cases of defective or incorrect delivery

Please contact our customer service center with the following photos :

- Photo of the item as you have received it from the box

- Photo of the bar code labels attached on the boxes

  (The label attached has transaction number, number of items and name of the item)

- Photo of EMS label