How can I cancel an order?

You can request for cancellation of an order which is in the statuses as 'Require payment', 'Waiting for Payment', 'Payment Completed', 'Not yet Shipped' or 'Preparing for shipment'.

For your reference, until the 'Not yet Shipped' status, you may be able to get a prompt refund as soon as cancellation request is confirmed.

However, once the seller of the item checks the order in their system which can show with the 'Preparing for shipment' delivery status, then you may need to be in contact with the seller to complete the cancellation request as there could be a chance for the item to has already been dispatched which would require you to pay for delivery fee for a return.

In order to make a cancellation, please follow the steps below.

▶ My Account > Order History and click on the 'Cancel' button.