The international shipping is available for 90 countries. (via EMS/SF only)
Availability for international shipping can be changed due to many circumstances.
Even if the item is displayed as available for international shipping, depending on the items, the actual shipping may not be possible or be refused due to international delivery restrictions. (Spray, battery, electronics, etc.)
The availability of the international shipping may be refused due to seller's / OWN8PM's decisions.
22
Shipping
How much does it cost for International Shipping?
A :
International shipping is different depending on the delivery country and parcel’s weight.
Standard for international shipping fee:
1. Each item’s estimated weight is calculated and estimated international shipping fee is included in your payment
once you place your order.
2. Actual weight is calculated once all of your items arrive at the warehouse.
- Estimated Fee = Actual Fee: The warehouse will process international shipping.
- Estimated Fee > Actual Fee: the differences is refunded into your Points once the shipment gets dispatched internationally.
- Estimated Fee < Actual Fee: may pay for requested additional international shipping fee by credit card/paypal/Points etc. to process international shipping.
(If you are required for the additional shipping fee payment, own8pm will notice you through your registered email address OR you may also check your status by going to “My Account”)
21
Ordering
What is Safety Click service on credit card?
A :
Safety click service is the system for Internet Secure Payment provided by Hyundai, Shinhan, Lotte, Samsung, City, KEB, HanaSK card.
This program only need to be downladed once.
*For payment exceeded 300 USD, you will be required for verification via bank certificate file (공인인증서)
For more details, please contact your credit card company.
20
Ordering
I want to know what I have bought.
A :
You can check out your shopping list through: My Account > Order History
Short cut to your shopping list via the link below.
If you don’t have the foreign credit card, you may process the payment with your Paypal.
You may use PayPal in OWN8PM once you register the account at www.paypal.com.
If you have pop-up message such as expense limitation etc.
please request the increase in balance with your OWN8PM ID and Paypal ID to our customer service.
18
Ordering
I want to change payment information after purchasing.
A :
Once the payment has been made, payment method is not able to be changed.
If you wish to change the payment method before delivery, you will need to cancel the current order and make a new purchase.
Cancelling is only available in 'On request' status. You will be required to pay for the return delivery fee if you request for return in 'On delivery' status.
17
Ordering
What is ISP(Internet Secure Payment) service of credit card?
A :
ISP is the system for Internet Secure Payment provided by KB, BC card and the debit card by Jeochuk bank.
ISP needs to be downladed only once.
*For payment exceeded 300 USD, you will be required for verification via bank certificate file (공인인증서)
For more details, please contact your credit card company.
16
Ordering
What are the payment methods available?
A :
1. Credit Card issued in overseas
-VISA, MASTERCARD, AXES, Discover
2. PayPal
- PayPal : Available on both Gmarket English site and Chinese site.
15
Ordering
I want to add items to wish list.
A :
When you shop at own8pm, you can check and collect your interested items seperately by registering as wish list.
The item is registered when you click " Add to Wish List " on the item page.
Please be advised that purchasing restriction could happen to any foreign customers randomly who use foreign credit card/PayPal as payment method due to the increased risk of illegal use of foreign card.
To solve the matter, please check the required informations (Your name, ID and your contact number )to verify your payment method as below.
and send them to each email address below.
▶own8pm@gmail.com
Please check the required informations and send them to the email address above then the verification of the payment method will be done within 1~2 business days.
13
Ordering
I want to modify orders.
A :
Please note that it is hard to change the color/ size option of your ordered items when the payment has been completed.
(Only if the item was not dispatched, we can check with the seller if they can change the option before they dispatch it)
You can only cancel and re-order the item when only the delivery process hasn't started yet.
If the item is already on delivery procedure, cancellation is unacceptable.
If you have other inquiries on changing options, please contact our customer service along with your transaction number and desired options.
our customer service
+82)2-336-5350
12
Ordering
How do I find items to buy?
A :
Here are the ways that you can find the items.
1. You are able to search the items by using the categories.
Please check the category on the top of the page and select the applicable category. This the most common way of finding item.
2. At the main page of the site, you may use the search bar to use our search engine. Product name or keywords can be entered into the search bar for the items you desire.
3. Using item number (code) to find the item.
If you have item number of the item, you are able to find it immediately by searching it on the search engine. ( If the item number is unavailable to find, it is the product which is finished sale.)
4. Using URL.
You can find the item by enter URL on the address bar.
11
Ordering
I want to check my orders.
A :
To check your shopping list: My Account > Order History
You can also check your Order History which has passed over a month from the date of your order, please set the period of your Order History at Order History section.
You can select the desired country at your shopping cart before the payment process.
You may check to select your desired country by going to:
▶Place Order> Shipping Information > country > select your country
9
Ordering
How can I pay for International shipping?
A :
Please be advised that Item will be measured by the following steps.
1. Item is automatically calculated by estimated weight data when placing an order.
2. Items get delivered to the warehouse, measured the actual weight.
- paid shipping fee is the same as the actual one : the item will be sent immediately.
the international shipping starts within 1~2 business days without any additional shipping fee.
- paid shipping fee is greater than the actual one : the difference will be transferred to Points and the item will be sent immediately
- paid shipping fee is less than the actual one with the difference : send you an email to let you know to pay for the difference and we will send you the item when payment is done.
