*Custom import tax

The import tax is applied upon the items going through the Customs.

The tax is a system to protect domestic industry and economy.

For domestic (South Korea) residents importing item from overseas with the prices over 150 USD

(fees include product fee + delivery fee + insurance fee), the import tax is levied.

Normally for standard clothing, import tax of 13% and additional tax of 10% needs to be paid for the item to pass through Customs.

Example) For purchased clothing

Custom import fee: Total purchase price X 13%

Additional tax: (Total purchase price + Import fee) X 10%

For international shipping, depending on the country’s Customs, the Custom tax may occur.

Please be noted that the tax incurred from the Customs will need to be paid by the customer who have ordered the item.

For more details, please contact the Custom of the country you are residing in.

My orders got cancelled automatically. (in regard to the orders made by PayPal)

When you try to make a purchase with PayPal, some issue could occur temporarily within your PayPal account when processing a transaction due to the unstable connection between PayPal and own8pm transaction.

Cancellation can be caused due to your Hardware Compatibility issue or an error during the process of PayPal-own8pm  transaction.

In this case, since such temporary issue occurs while it is processing the transaction, payment may not be successful, which means that there would be no money actually paid to any transaction.

So, please try make a new purchase after a few minutes.

(However, if the payment failure/cancellation by PayPal keeps on happening, then the situation can be in a different issue. So then you can contact us by leaving an inquiry on Rosa de sharon site for detailed information.

For your reference, please regard the FAQ in Cancellation >Why were my orders cancelled without any notification?  if you are in the case.

If you tried to make a purchase with credit card or PayPal that has not been verified from our side, your orders can get inevitably cancelled and refunded automatically.

For your shopping on own8pm  without any problem, you need to get your payment method verified.

So please send an email to the email address below with some required informations (your name, own8pm  ID and your contact number).

own8pm@gmail.com

Information about refund for each payment method is stated below.

1. Credit card

 - The amount paid with credit card issued in Korea will be made back to the card within 3-5 business days.

- The amount paid with credit card issued in overseas country will be made back to the card within 7-15 business days.

- The credit card refund can be checked within the same month or from the next month’s credit card statement for some cases. (Please contact your credit card issuer to learn about the refund amount once the refund process is completed from our system.)

2. PayPal

The refunded amount will be checked within 20-30 business days.