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FAQ 자주하는 질문

13
Ordering
I want to modify orders.
    A :

    Please note that it is hard to change the color/ size option of your ordered items when the payment has been completed.



    (Only if the item was not dispatched, we can check with the seller if they can change the option before they dispatch it)



    You can only cancel and re-order the item when only the delivery process hasn't started yet.



    If the item is already on delivery procedure, cancellation is unacceptable.



    If you have other inquiries on changing options, please contact our customer service along with your transaction number and desired options.

     

    our customer service

    +82)2-336-5350


12
Ordering
How do I find items to buy?
    A :

    Here are the ways that you can find the items.


     


    1. You are able to search the items by using the categories.


    Please check the category on the top of the page and select the applicable category. This the most common way of finding item.



    2. At the main page of the site, you may use the search bar to use our search engine. Product name or keywords can be entered into the search bar for the items you desire.


     


    3. Using item number (code) to find the item.


     


     If you have item number of the item, you are able to find it immediately by searching it on the search engine. ( If the item number is unavailable to find, it is the product which is finished sale.)


     


    4. Using URL.


    You can find the item by enter URL on the address bar.


11
Ordering
I want to check my orders.
    A :

    To check your shopping list: My Account > Order History


    You can also check your Order History which has passed over a month from the date of your order, please set the period of your Order History at Order History section.




    https://own8pm.co.kr/myshop/order/list.html

10
Ordering
How can I place an order to my country?
    A :

    You can select the desired country at your shopping cart before the payment process. 

    You may check to select your desired country by going to:


    ▶Place Order> Shipping Information > country > select your country


9
Ordering
How can I pay for International shipping?
    A :

    Please be advised that Item will be measured by the following steps.


    1. Item is automatically calculated by estimated weight data when placing an order.


    2. Items get delivered to the warehouse, measured the actual weight.



    - paid shipping fee is the same as the actual one : the item will be sent immediately.


      the international shipping starts within 1~2 business days without any additional shipping fee.



    - paid shipping fee is greater than the actual one : the difference will be transferred to Points and the item will be sent immediately



    - paid shipping fee is less than the actual one with the difference : send you an email to let you know to pay for the difference and we will send you the item when payment is done.


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Notice for Customs (Foods 2021-02-10
What is duty(import tax)? 2021-02-10
Notice for customs (Inter 2021-02-10
[Cancellation] My orders 2021-02-10
[Cancellation] Why were m 2021-02-10
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Customer Service

070.4392.5350

AM 11:00 ~ PM 18:00

Lunch time : 12:00 ~ 13:00

Closed on Saturdays / Sundays / holidays

Account

Wooribank 1002.448.852186

Depositor : soojung choi
 

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