* Requesting for an exchange is available only for those who live in Korea; who had the shipping domestically and have the item still in Korea.

The delivery status shown as 'Preparing for shipment' can be seen either when the item has not been sent out yet or when the delivery has just started.

However, if you see the 'Return'/'Exchange' button right next to the delivery status, it could mean that the seller has just dispatched the item, which means that there could be a delivery fee if you are to make a return or an exchange request.

In order to make a return or an exchange, please follow the steps below.

▶ My Account > Order History and click on the 'Return'/'Exchange' button.

1. You need to make an exchange request within 7 days from the date you received the item.

2. Delivery fee for exchange will be required unless the item delivered is defective/damaged or incorrect.

Exceptionally, once you open the box which has value of commodities by itself, exchange could be difficult.

3. Household Appliances, edibles, furnitures, direct import items, CD/DVD/Books may not be eligible for return/exchange due to the item’s speciality. You need to contact the seller first before making the request of return/exchange.

The return / exchange processes are different for domestic and international delivery

For domestic deliveries,

1. The refund/exchanges are only available within 7 days after receiving the item.

  ▶ My Account > Order History > Click Request return/exchange

2. The round trip delivery fee will apply unless the item delivered is incorrect or defective.

3. Opened items may not be eligible for return/exchange.

4. Household Appliances, edibles, furnitures, direct import items, CD/DVD/Books may not be eligible for return/exchange

    due to the item’s speciality. The return/exchange is only available after consulting with the seller.

For international deliveries,

1. The return/exchange is not possible unless the item is defective or incorrectly delivered.

2. In cases of defective or incorrect delivery

Please contact our customer service center with the following photos :

- Photo of the item as you have received it from the box

- Photo of the bar code labels attached on the boxes

  (The label attached has transaction number, number of items and name of the item)

- Photo of EMS label

You can request for cancellation of an order which is in the statuses as 'Require payment', 'Waiting for Payment', 'Payment Completed', 'Not yet Shipped' or 'Preparing for shipment'.

For your reference, until the 'Not yet Shipped' status, you may be able to get a prompt refund as soon as cancellation request is confirmed.

However, once the seller of the item checks the order in their system which can show with the 'Preparing for shipment' delivery status, then you may need to be in contact with the seller to complete the cancellation request as there could be a chance for the item to has already been dispatched which would require you to pay for delivery fee for a return.

In order to make a cancellation, please follow the steps below.

▶ My Account > Order History and click on the 'Cancel' button.

If the item is incorrectly delivered, the compensation can be made after confirming with the seller / OWN8PM / delivery company.

Please contact our customer service center with the following photos

- Photo of the item as you have received it from the box

- Photo of the bar code labels attached on the boxes

  (The label attached has transaction number, number of items and name of the item)

- Photo of EMS label

- Photo of item box or package which shows packing condition

You are able to change the detailed delivery address of an order excluding Country and Email address on your own on the page only when the delivery status is 'Payment completed' whose status is right before the one seen as Preparing for Shipment.

(It means that you are no longer allowed to edit the delivery information once the delivery status is changed to Preparing for shipment.)

Please follow the steps to see the delivery status of your purchased order.

▶ My Account > Order History > Orders

* You can also contact OWN8PM Customer Service to have the address changed if only not all the orders' statuses have reached to 'Arrival at warehouse'.