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FAQ 자주하는 질문

23
Shipping
To where can I get International service?
    A :

    The international shipping is available for 90 countries. (via EMS/SF only)


     

    Availability for international shipping can be changed due to many circumstances.



    Even if the item is displayed as available for international shipping, depending on the items, the actual shipping may not be possible or be refused due to international delivery restrictions. (Spray, battery, electronics, etc.)


    The availability of the international shipping may be  refused due to seller's / OWN8PM's decisions.


22
Shipping
How much does it cost for International Shipping?
    A :

    International shipping is different depending on the delivery country and parcel’s weight.


    Standard for international shipping fee:


    1. Each item’s estimated weight is calculated and estimated international shipping fee is included in your payment


       once you place your order.


    2. Actual weight is calculated once all of your items arrive at the warehouse.


    - Estimated Fee = Actual Fee: The warehouse will process international shipping.


    - Estimated Fee > Actual Fee: the differences is refunded into your Points once the shipment gets dispatched internationally.


    - Estimated Fee < Actual Fee: may pay for requested additional international shipping fee by credit card/paypal/Points etc. to process international shipping.


    (If you are required for the additional shipping fee payment, own8pm  will notice you through your registered email address OR you may also check your status by going to “My Account”)


21
Ordering
What is Safety Click service on credit card?
    A :

    Safety click service is the system for Internet Secure Payment provided by Hyundai, Shinhan, Lotte, Samsung, City, KEB, HanaSK card.


    This program only need to be downladed once.


     


    *For payment exceeded 300 USD, you will be required for verification via bank certificate file (공인인증서)


     


    For more details, please contact your credit card company.


20
Ordering
I want to know what I have bought.
19
Ordering
I want to pay with PayPal.
    A :

    PayPal is one of the payment methods,


    If you don’t have the foreign credit card, you may process the payment with your Paypal.


    You may use PayPal in OWN8PM once you register the account at www.paypal.com.


     


    If you have pop-up message such as expense limitation etc.

    please request the increase in balance with your OWN8PM ID and Paypal ID to our customer service.


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Notice for Customs (Foods 2021-02-10
What is duty(import tax)? 2021-02-10
Notice for customs (Inter 2021-02-10
[Cancellation] My orders 2021-02-10
[Cancellation] Why were m 2021-02-10
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Customer Service

070.4392.5350

AM 11:00 ~ PM 18:00

Lunch time : 12:00 ~ 13:00

Closed on Saturdays / Sundays / holidays

Account

Wooribank 1002.448.852186

Depositor : soojung choi
 

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